CHK Claim checker
Eight checks. One clear next step.
Answer eight short questions about what you were sold and how. You get back an indicator, the checks that fired and why, where you are against each deadline, and the documents to gather. Nothing is charged, nothing is valued, and you can stop at any point.
Loading the checker
The checker needs JavaScript to run its eight checks and give you a result. Every page of information on this site works without it — the guides and the time-limit tables are readable as plain HTML.
01 Preparation
What you need, and when you need it.
You can start with nothing but your memory. The documents matter when you write to the firm — and most of them can be requested from the firm rather than found.
| What you need | To start | To complain |
|---|---|---|
| The product type | Yes | Yes |
| Roughly when it was sold | Yes | Yes |
| Who sold it, and whether they still trade | Helpful | Yes — checked on the FCA Register |
| The written recommendation | No | Yes, if one exists |
| Statements showing what you paid | No | Yes |
| The charges and exit terms | No | Yes |
02 After your result
What to do with the indicator.
- Put the complaint in writing, and ask for the advice file at the same time
- Note the date on your letter: the firm must normally respond in writing within 8 weeks
- Diarise six months from the final response for the Financial Ombudsman Service
- Check the firm on the FCA Register, and on the FSCS list of failed firms
- Keep every letter, email and note, including the ones you send
- Take advice on the court time limits if the sums are large
03 Questions
About the checker.
What does the checker actually tell me?
Does it cost anything?
What happens to my answers?
Do I need my documents to start?
Can the checker tell me whether I have a claim?
Is it suitable for a claim on behalf of someone who has died?
Next step
However the checker came out, you can ask a solicitor to look at it.
An indicator is not a decision, and a “cannot assess” answer is not a no. Send us what you have — the product, who sold it to you, roughly when — and Edward & Amaury Solicitors will tell you whether the claim is worth pursuing and what it would involve. Free, in confidence, and with no obligation.